Bank of America (BA) has not garnered a stellar reputation for helping its borrowers lately. Coverage abounds about how the lender takes too long to process loan modifications and short sales and is quick to foreclose on a property. Borrowers have so far yelled and complained to BA supervisors to no avail. Now some Texas homeowners with BA mortgage loans are taking the lender to court.

The saying goes that “everything’s big in Texas” and this lawsuit is a big deal. Even though only 15 borrowers, along with the Texas Housing Justice League, are on the class action lawsuit filed against BA and its servicer BAC on June  29, 2010 in the South Texas Division of the United States District Court, this is one lawsuit to follow. A precedent could be set for all lenders if the borrowers win.

Using only keywords to describe the BA offenses to the Texas homeowners’ filing the suit, Denver Realtor Kristal Kraft said it best:

“Scheme, misleading, inconsistent, lost correspondence, verbal abuse, extensive delay, money . . . no resolution, dysfunctional, barrage of misinformation, misdirection, deliberate inactivity . . . . blocked at every turn, labyrinth of transfers . . . hours on the telephone . . . contradictions, complaints meet with resistance, no supervisors available, unaccountable departments, asked to sign same documents three, four or even five times, negotiators who would not return telephone calls, not isolated incidents, pattern and practice by Bank of America.”

As one who has been working on lots of short sales, I have seen firsthand the disastrous way BA handles its  modifications and sales. For instance, when BA declined an offer on a short sale, I was told by a BA short-sale representative that the price offered did not meet the valuation shown on Zillow.com. (Note: Zillow does not provide accurate property values.) I was stunned. Sure, the home looked great from the outside and was in a good neighborhood, but the flooring was ripped out, the roof had a leak, and there were other needed repairs costing more than $20,000. The house finally did close with BA approval, but it took nearly one year and a lot of  convincing that the interior of the house must be viewed. That’s just one BA horror story in my vast collection.

Are you a BA borrower with a similar tale to tell of lender abuse and neglect? You may want to get in on the Texas lawsuit or start one in your state.

Photo Credit: Zevotron on www.flickr.com

About the Author: Beth Elstien

Arizona real estate agent Elizabeth Elstien has experience in all facets of real estate from short sales to investments. Ms. Elstien has been writing about real estate and other topics for over 20 years.

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